GOVERNANCE / TERMS
Master Services &
Engagement Terms.
Transparent engagement terms, fixed milestone deliverables, 100% intellectual property transfer, and clear post-launch warranty commitments.
1. 100% Intellectual Property Ownership
Upon receipt of milestone payments, full and unencumbered intellectual property (IP) ownership of all bespoke source code, database architectures, user interface assets, and technical documentation transfers entirely to the client. FIMRIQ claims zero proprietary hold or licensing leverage over your core operational software.
2. Milestone-Based Delivery Governance
All custom builds, discovery sprints, and ERPNext implementations are structured around tangible, measurable delivery milestones. Scope changes or feature additions are managed transparently via written change requests with clear timeline and budget adjustments.
3. 30-Day Post-Launch Engineering Warranty
Every production deployment includes a comprehensive 30-day post-launch engineering warranty. Any reproducible bugs, edge routing issues, or defects within the agreed scope are diagnosed and remediated by our team at zero additional charge.
4. Managed Cloud Operations & SLA
Clients electing long-term managed operations receive guaranteed 99.98% uptime SLAs, daily automated encrypted off-site backups, vulnerability patching, and direct priority engineering escalation channels.